Shipping Policy & FAQ

When will my order be shipped?

Orders are shipped within 3 -5 business days of payment via Canada Post. Orders made during promotional periods and special events may have longer shipping times.

To avoid damage, all goods are inspected and sealed before delivery.

Doodle Lovely will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Processing” status.

Do you ship overseas?

Yes, we ship around the globe.

Packages outside of Canada are shipped via Canada Post and will be delivered by a local carrier.

Shipping costs for orders shipped outside of Canada vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. Upon entering your shipping address, the calculated shipping rate will be displayed.

If I order now, will I be charged now or when it ships?

You are charged when you check-out.

Can I pick my products up in person?

Sorry, not at this time.

I would like to change my shipping address/name/e-mail/etc. on my order. What do I do?

Unfortunately, once an order is placed you will not be able to change the shipping method, so be sure to double-check before hitting the go-ahead!

I requested a refund but still received my product. What do I do?

If you received your package and you still wish for a full refund, please e-mail us at info@sanwood.ca with “REFUND #[your order number]” in the subject line and the e-mail associated with your order. We’ll be happy to help you!

I received a defective product (missing some pages/out of order/etc.). What do I do?

Oh no, we pride ourselves on quality control, but something must have slipped through! We are very sorry. Please send us a message at info@sanwood.ca. We’ll be happy to help you!

I received the wrong product. What should I do?

If you received the wrong product we are very sorry and please send us a message here info@sanwood.ca

I need to cancel my order. What do I do?

E-mail with “CANCEL ORDER #[your order number]” in the subject line and the e-mail associated with your order.